Authentic Engineers – Frequently Asked Questions (FAQ)
About the Company
1. Who is Authentic Engineers Bangladesh?
Authentic Engineers is a trusted engineering solution provider in Bangladesh specializing in Fire Detection & Protection Systems, Electrical & Electromechanical Works, and Sustainable Industrial Solutions.
2. Is Authentic Engineers ISO certified?
Yes, our operations are aligned with ISO 9001:2015 quality management standards to ensure consistent service excellence.
3. What industries does Authentic Engineers serve?
We work with industrial, commercial, residential, and institutional clients — including factories, offices, hospitals, and government facilities.
Fire Detection & Protection
4. What types of fire systems do you provide?
We supply and install Fire Detection, Alarm, Hydrant, Sprinkler, and Pump Systems as per NFPA & BNBC 2020 standards.
5. Are your products UL/FM approved?
Yes, we use UL Listed & FM Approved equipment from globally recognized manufacturers.
6. Do you provide design and drawing services?
Yes, we provide complete system design, hydraulic calculation, and layout drawings as per project requirements.
7. Do you provide AMC (Annual Maintenance Contract)?
Yes, we offer comprehensive maintenance and inspection services to ensure long-term system reliability.
Electrical & Electromechanical
8. What types of electrical works do you handle?
We handle LV, MV, and ELV systems, including panels, substations, cabling, earthing, and lighting.
9. Do you supply and install VRF/VRV systems?
Yes, we are experienced in the supply, installation, testing, and commissioning of VRF/VRV air-conditioning systems.
10. Do you provide generator or ATS solutions?
Yes, we supply and install generators, ATS panels, synchronizing panels, and power distribution systems.
Sustainable & Smart Solutions
11. What sustainable solutions do you offer?
We promote rooftop solar systems, water mist systems, energy-saving HVAC, and green building materials.
12. Are your solutions LEED-compliant?
Yes, our products and designs support LEED & green building certification requirements.
Service & Support
13. Do you provide after-sales service?
Yes, we provide 24/7 technical support and after-sales service through trained engineers.
14. How can I get a quotation?
You can contact us via email, phone, or our website, providing project details or BOQ for a quick quotation.
15. Do you provide on-site inspection or survey?
Yes, our technical team conducts on-site assessments to prepare accurate design and cost proposals.
Products & Certification
16. What brands do you work with?
We work with reputed international brands such as Lifeco, Naffco, Tyco, Honeywell, Gree, LG, Samsung, Hitachi, and others.
17. Are your systems compliant with local authorities?
Yes, we follow BNBC 2020, NFPA, and Fire Service & Civil Defence (FSCD) guidelines for all installations.
Commercial & Project Support
18. Can you handle turnkey projects?
Yes, we execute design–supply–installation–testing–commissioning (DSITC) turnkey contracts.
19. Do you work with government or defense projects?
Yes, we are registered vendors and contractors for multiple public and defense organizations.
20. How can I contact Authentic Engineers?
📞 Phone: +88 01711 770 913
📧 Email: info@authenticengineersbd.com
🌐 Website: authenticengineersbd
🏢 Address: 4th Floor, House#8, Road#7, Block#D, Banasree, Rampura.
